Privacy Policy

Vida Transportation (“Vida,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, request information, or submit a transportation inquiry through our website.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

We may collect information that you voluntarily provide when you contact Vida, submit a website form, request transportation, ask us to contact you, or otherwise communicate with us.

This information may include:

Name
Email address
Telephone number
Pickup location
Destination
Requested transportation date and time
Mobility or accessibility requirements
Information about the person for whom transportation is being requested
Other information you voluntarily provide regarding a transportation request

Because Vida provides non-emergency medical transportation, information you voluntarily provide may sometimes relate to a healthcare appointment, healthcare facility, mobility requirement, or other health-related circumstance.

Please provide only the information reasonably necessary for Vida to respond to your request or coordinate transportation.

How We Use Information

Vida may use information collected through the website to:

Respond to inquiries and transportation requests
Determine whether we can accommodate a requested trip
Schedule and coordinate transportation
Communicate with passengers, family members, caregivers, facilities, or other authorized parties
Provide customer service
Improve our website, services, and customer experience
Maintain appropriate business records
Protect against fraudulent, unauthorized, or unlawful activity
Comply with applicable legal and regulatory requirements

We do not sell personal information collected through our website.

Transportation and Health-Related Information

Transportation requests may include information related to medical appointments, healthcare facilities, mobility limitations, accessibility requirements, or other information that could be considered sensitive.

Vida takes the privacy of this information seriously and seeks to limit its collection and use to information reasonably necessary to evaluate, coordinate, and provide requested transportation.

The privacy and security requirements applicable to particular information may vary depending on the circumstances, the parties involved, and applicable federal and state law.

The Vida website is not intended for emergency medical communications. If you are experiencing a medical emergency, call 911.

Information About Another Person

You may submit a transportation request on behalf of a family member, patient, resident, or other individual.

By providing another person's information to Vida, you represent that you are authorized to provide the information for the purpose of requesting or coordinating transportation.

Please provide only the information reasonably necessary to coordinate the requested service.

Website Analytics and Cookies

Vida may use cookies and similar technologies to understand how visitors use our website and to improve its performance and effectiveness.

Information collected automatically may include:

IP address
Browser and device information
Pages visited
Referring website or source
Approximate geographic information
Date and time of visits
Website interactions
Advertising or campaign attribution information

We may use website analytics and advertising technologies provided by third parties, such as Google, Meta, or other digital marketing and analytics providers.

These technologies may use cookies or similar identifiers to measure website traffic, understand advertising performance, and help us improve our marketing.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Advertising and Remarketing

Vida may use digital advertising services to reach individuals who may be interested in our services and to measure the effectiveness of our advertising.

These services may use cookies, pixels, or similar technologies to recognize a browser or device and understand interactions with our website.

Vida does not intentionally provide sensitive health information submitted through transportation inquiry forms to advertising platforms for targeted advertising purposes.

Sharing of Information

Vida may share information when reasonably necessary to provide requested services or operate our business, including with:

Authorized Vida employees or representatives
Drivers or transportation personnel as necessary to coordinate a trip
Service providers that support our website, communications, scheduling, technology, or business operations
Healthcare facilities, caregivers, family members, or other parties when authorized or reasonably necessary to coordinate requested transportation
Government agencies, regulators, law enforcement, or other parties when required by law

We may also disclose information when reasonably necessary to protect the rights, safety, property, or security of Vida, our passengers, or others.

Vida does not sell personal information to third parties.

Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by third parties.

Vida is not responsible for the privacy practices, security, or content of third-party websites and services. We encourage you to review the privacy policies of any third-party websites or services you use.

Data Security

Vida uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through our website.

For particularly sensitive information, please contact Vida directly rather than submitting unnecessary information through a general website inquiry form.

Data Retention

Vida may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory obligations.

When information is no longer reasonably required, Vida may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements and business practices.

Your Privacy Choices

Depending on applicable law and the nature of the information Vida maintains, you may have rights regarding your personal information.

You may contact Vida to request that we:

Provide information about personal information we maintain about you
Correct inaccurate personal information
Delete certain personal information where applicable
Update your communication preferences

Certain information may need to be retained for legitimate business, safety, contractual, insurance, regulatory, or legal purposes.

Children's Privacy

Vida's website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through this website without appropriate authorization.

A parent, guardian, caregiver, or other authorized person may contact Vida regarding transportation services for a minor when appropriate.

Changes to This Privacy Policy

Vida may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page and the Effective Date will be revised.

We encourage visitors to review this Privacy Policy periodically.

Contact Vida Transportation

f you have questions about this Privacy Policy, your personal information, or Vida's privacy practices, please contact us.

Vida Transportation
Northern Arizona

Phone: 928-251-0317
Email: INFO@VIDATRANSPORT.COM

Important Notice

This website is intended for general information, transportation inquiries, and scheduling communications. It should not be used to communicate emergency medical information.

If you are experiencing a medical emergency, call 911.